All our orders are shipped out using DHL Express courier service.
London (Zone 1-3): £20.Same Working Day Courier (for orders placed before 12pm).
UK: Free Delivery up to 3working days; shipped the same day if ordered by 1pm.
Europe: £20. Up to 10working days; shipped next day and normally take 2-5working days to be delivered.
International: £30. Up to10 working days; shipped next day and can take up to 10working days to be delivered.
Ordered goods will be delivered to the address provided at checkout at the time the order is made. It is your responsibility to ensure that the delivery address provided is accurate and someone is there to accept and sign for the goods.
Delays may occur if customs issues arise. Currently we are experiencing delays due to COVID-19 and Post-Brexit.
Please note you might be liable for import duties in the usual way and your local customs office should be able to assist you with this.
In the event that no-one is available to receive a DHL Express item, a card will be left providing you with the option to have the item re-delivered at a later date or to collect your parcel from your local collection depot.
If you would like to return or exchange an item, you can do so within 14 days from the day of receiving the return label. Please bear in mind Made to Order, Made to Measure and Personalised goods cannot be returned nor exchanged.
Refund Application process:
1. Submit written notification to firstname.lastname@example.org within 14 days of receiving your order.
2. Clearly explain why you would like to return/exchange your item(s) and if an item is faulty, please provide us with full details & images.- If you would like to exchange the size or style, please inform us of the replacement style name and size. (NOTE: all exchanges are based on stock availability).
3. You will receive a confirmation email that your request has been authorised and we will notify you how to proceed.
4. Once your original item has been received, we will then be able to proceed with either an exchange of size(s)/style(s) or refund.- When requesting a refund for non-faulty item, please use the same method of shipping which was used to receive the item, i.e. recorded delivery. We do not cover the cost of return delivery.- If the item is returned because it is faulty, we will also refund your return shipping cost.
Non-Refundable & non- exchangeable items:
We are unable to accept returns or exchanges on Made to order, Made to measure and personalised items unless they were received faulty, as we've customised these pieces especially for you.
We are only able to refund orders which are returned to us in the same condition as received. If goods are returned damaged, we can not process the refund and will return the goods to the client.
The majority of designs from our Clothing collections are made to order or made to measure.
Made to Order Garments:
For some of our designs we do not hold stock and they are made to order especially for you.
Please allow from 2 to 5 weeks for the garment to be made (depending on the piece) before it is dispatched to you.
Please bear in mind that due to Covid-19 related regulations, we might experience delays. Please don’t hesitate to contact us prior to ordering in case you wish to confirm the delivery time.
Made to Measure Garments:
If you are interested in one of our made to measure garments, here is to explain the process for you:
Step 1 - Digital consultation with one of our client managers to discuss details
Step 2 - Measurements can betaken yourself, by one of our tailors around the world or any professional tailor in your area. This strictly depends on the complexity of the garment.
*For your information, we have tailors available in London, Milan, Paris, South of France, Monaco, Dubai,Moscow, Saint-Petersburg, Los Angeles, New York.
Step 3 -Toile (Prototype) is made for you to try and for us to make necessary adjustments. This step is only required for complicated garments.
Step 4 - Fittings (We might require 1-3 fittings depending on the complexity of the garment)
Step 5- Delivery
We know the process sounds complicated, however do not worry as our team will support you throughout the process and ensure it is as easy as possible for you.
We will be in touch to discuss your measurements in details and to give you a more detailed timeline of your order. Please do not hesitate to contact us if you have any questions or requirements. Please call us +44 (0) 20 3701 4946 or email email@example.com
Full payment (by credit ordeb it card) is required before dispatch of goods. Once the payment is received, a confirmation email will be sent; and a tracking number will be sent out once your order has been shipped. Goods supplied by PRITCH London to customers remain the property of the Company, until paid for in full by the customer.
Orders can be placed over the telephone by calling the Customer Service Team on +44(0)2037 014 946
Card details can be processed using our online secure Sage Pay payment process or via the special secure form. You will be sent a copy of receipt or an original if required. We do not keep cards on file, unless other confirmed in writing by the Client.
Orders are subject to acceptance by the Company and to availability of the goods, and will be invoiced at prices set out in our Website at the time of purchase. All of our prices are listed in Pounds Sterling, and you will be invoiced in Pounds Sterling. If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may affect the amount billed on your credit card.
PRITCH London is complying with latest COVID-19 guidelines and the safety of our Clients and Workers is utmost priority to us. All shipments are being shipped out according to WHO and Government safety guidelines.
Currently we are experiencing delays due to COVID-19, therefore deliveries might take longer. We will be in touch with you if we are informed of any delays from our courier and logistic suppliers.
Thank you for your support and co-operation.
Please bear in mind the above does not apply to Made to Order and Made to Measure items.