If you would like to return or exchange an item, you can do so within 14 business days from the day of delivery. Please bare in mind Made to Order goods can not be returned nor exchanged.
1. Submit written notification to firstname.lastname@example.org within 7 days of receiving your order.
2. Clearly explain why you would like to return/exchange your item(s) and if an item is faulty, please provide us with full details & images.
- If you would like to exchange the size or style, please inform us of the replacement style name and size. (NOTE: all exchanges are based on stock availability).
3. You will receive a confirmation email that your request has been authorized and we will notify you how to proceed.
4. Once your original item has been received, we will then be able to proceed with either an exchange of size(s)/style(s) or refund.
- When requesting a refund for non-faulty item, please use the same method of shipping which was used to receive the item, i.e. recorded delivery. We do not cover the cost of return delivery.
- If the item is returned because it is faulty, we will also refund your return shipping cost.
5. Made to Order & Made to Measure garments are non-refundable & non-exchangeable.